Support Articles

How to configure Microsoft Outlook 2003 for use with a Liquid Knowledge email account using the POP3 protocol. All customers using Hosted Exchange Basic should configure their email system using POP3. These instructions can also be used as a guide for all other email software when using POP3.

How to configure Microsoft Outlook 2003 for use with a Liquid Knowledge exchange email account. All customers using hosted Exchange Bronze should configure their email system using this method. You will also need to install the Liquid Knowledge security certificate detailed separately.

Customers who make use of Liquid Knowledge Web services must configure their domain name system (DNS) records so that messages sent to them, are processed by Liquid Knowledge systems. The information below outlines the DNS records that customers should maintain for the correct operation of their web services.

How to configure Microsoft Entourage 2004 or 2008 for use with a Liquid Knowledge Exchange Email Account. All customers using Hosted Exchange Bronze and above should configure their email system using this method.

The Liquid Knowledge security certificate should be installed by all customers using our email services. It must be installed if you are using an Exchange Bronze, Silver, Gold and Platinum email account.

Webmail is available on all Liquid Knowledge email accounts. For help accessing the system please see this article.

All Liquid Knowledge hosted websites can be accessed using FTP. This article describes using the Windows software to access these sites. FTP access is not available on the content management system.

This article describes a range of problems commonly experienced sending and receiving email messages. If you are having problems sending or receiving email messages start here.